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Free SIA security mock test
Twenty questions in 30 minutes on why conflict starts, warning signs, positioning, de-escalation, communication and what to do after an incident.
Each attempt picks a new set of questions from a bank of 36, so you can practise as often as you like.
Everyone has things that wind them up. Knowing yours means you can notice when you are being provoked and choose a calm, professional response instead of reacting.
Explaining the position, offering to check and giving the man choices treats him with respect and keeps the decision with the right person, without calling him a liar or giving in.
People expect to be treated the same way each time. When rules change without warning or are applied unevenly, they feel unfairly treated and conflict is more likely.
Dynamic risk assessment is done in your head, in real time, and is updated constantly as the people, place and circumstances change in front of you.
Noise, poor lighting, language differences, alcohol and strong emotions all get in the way of a message. Where you can, move to somewhere quieter and better lit.
Unmet expectations and frustration, especially when nobody explains what is happening, are common causes of conflict. Giving people information and keeping queues moving reduces it.
The question bank has 36 questions across these topics. Every attempt mixes them at random.
This is the shortest paper on the course and the one that most reflects real work, because most of what a security officer does all shift is talk to people. The unit teaches why people become aggressive, how your own behaviour feeds or starves that, how to read the signs that someone is about to lose control, how to stand and where to be, and what to say. It ends with the aftermath: reporting, debriefing and looking after yourself and colleagues.
They are nearly all scenarios. A customer is shouting at the reception desk. A man refused entry is squaring up to your colleague. A woman is crying and will not say why. You pick the response that lowers the temperature, and the explanation says why the other three raise it.
Learn the models the course uses by name: the attitude and behaviour cycle, the triggers and inhibitors of aggression, and the stages of escalation. The paper asks about them directly as well as through scenarios.
Twenty, in 30 minutes. The pass mark is 70 per cent, so 14 correct answers.
Door Supervisor and Security Guard candidates. CCTV operators do not, because the CCTV course has no conflict management unit.
How conflict starts and escalates, the effect of your own attitude and body language, reading warning and danger signs, where to stand and how to keep an exit, verbal and non verbal communication, calming someone down, problem solving and what should happen after an incident.
No. Conflict management is about avoiding force. Physical intervention is the separate unit on the Door Supervisor course that teaches how to use it lawfully and safely when there is no alternative.
Questions last checked: 20 October 2026. These are practice questions written for London SIA Course, not the official exam papers.
Practise with our free mock tests until you pass comfortably, then book your course.